Not entirely happy with your order? What a pitty! However, no hard feelings if you wish to return your order ;)
How do I return my order?
To return your order (or a part of it), we kindly ask you to inform us of your return via email (firstname.lastname@example.org). As soon as we have your return request, we will send you the return instructions by email.
What are the terms and conditions for return shipments?
Sometimes a purchase does not fully meet your expectations. These things happen! If you want to make use of the right of withdrawal. the product - if reasonably possible - will be returned to us in its original condition and packaging. Make sure you always pack your order well. To register your return, send an email to email@example.com.
You may cancel your order within 14 days of receipt without giving a reason. We will keep the date that the package was delivered (see Track and Trace code) as the day that you received your package. After the cancellation you have another 14 days to return the product. The costs and the risk of the return shipment are for the account of the customer. Consult the website of your carrier for the exact rates of your shipment. Once we have received your return, we will refund the purchase amount within 14 days. If you return the entire order, we will also refund the shipping costs.
Do you have any questions? Feel free te contact us!