Warranty and complaints
We care about our products and do our best to deliver them to you in top condition. Yet it sometimes happens that an order breaks during transport or that something else happens which leads to a warranty claim. From a legal point of view, you are obliged to report this to us within two months of finding the defect. If the defect falls within the warranty, we will arrange for repair or replacement free of charge.
Do you have a complaint? Oops! Let's solve it together! It can always happen that something does not go entirely as planned. We recommend that you first make your complaints known to us by emailing firstname.lastname@example.org. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.